India, Aug. 11 -- For Rohit Kaila, Head of Technology and Site Leader, Wayfair Bengaluru Technology Development Center, the Artificial Intelligence (AI) conversation is less about fear and more about adaptation. The Wayfair Bengaluru Technology Development Center (TDC) leader has lived through multiple technology shifts, from the early days of enterprise software to today's agentic AI era. His view is that every major technological transition creates anxiety, but also opens new opportunities.

In a candid conversation with Dataquest, Kaila explains why Wayfair never intended its Bengaluru centre to be a support outpost, but a core engineering hub with end-to-end ownership. He discusses why global capability centres (GCCs) must move beyond...