PUTRAJAYA, April 19 -- The government has ordered an investigation into a baggage handling breakdown at Kuala Lumpur International Airport (KLIA) Terminal 1, with Transport Minister Anthony Loke warning that lapses at the country's main gateway will not be tolerated.

In a statement today, Loke said the disruption yesterday caused baggage delays of between two and four hours for a "significant number" of arriving passengers, adding that the inconvenience was "deeply regretted".

While the system was restored the same evening, he stressed that resolving the technical fault did not close the matter.

"Passengers who travel through our national gateway deserve a standard of service reliability that this incident has clearly failed to meet," ...