Ayushman Bharat issues to be resolved at district level now
LUCKNOW, June 21 -- Grievances of Ayushman Bharat Pradhan Mantri Jan Arogya Yojana beneficiaries will now be addressed at the district level itself, said CEO of SACHIS (State Agency for Comprehensive Health and Integrated Services) Archana Verma, in a press statement on Saturday.
Unlike earlier, when beneficiaries had to visit the Lucknow office of the SACHIS for the resolution of various issues related to their Ayushman cards, now issues will be addressed at district level, saving time.
"Accordingly, all chief medical officers (CMOs), nodal Ayushman officers, and district implementation unit teams across Uttar Pradesh have been provided with special technical IDs. Through these IDs, district-level officials will be able to resolve technical processes such as Ayushman card approvals, rejections, and card disabling locally and swiftly," the statement read. Continuous improvements are being made to make the claim settlement and payment process simpler, more transparent, and faster.
At present, pending payments in the state have been largely brought under control, with liabilities of only about Rs 500 crore pending, she said.
The average turnaround time for claim settlement and payment in Uttar Pradesh is approximately 57 days, compared to the national average of 73 days.
This achievement reflects the effectiveness of the state's administrative systems and technological reforms, said Verma.
The SACHIS CEO stated that claims are often rejected because hospitals fail to submit the required documents on time or do not provide complete documentation.
This creates difficulties for hospitals in receiving payments.
To address this issue, the agency is conducting online training programmes in multiple phases....
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