PRAYAGRAJ, June 18 -- A recent review identified 92,072 public complaints that were falsely marked as resolved. In response, divisional commissioner Saumya Agarwal has initiated strict action to ensure better oversight and accountability across the region. The complaints, received through the Integrated Grievance Redressal System (IGRS) and other channels, include 49,175 cases from Prayagraj, 11,326 from Kaushambi, 11,820 from Fatehpur and 19,751 from Pratapgarh. Expressing concern over the situation, Agarwal instructed officials to ensure that all grievances are disposed of in a timely, transparent and quality-driven manner. The divisional commissioner said the quality of resolutions under the ongoing campaign to solve land related disputes, which will run until June 30, is being assessed using Artificial Intelligence-based tools. Officials and staff found to have submitted incorrect or misleading reports will face accountability and possible disciplinary action as per rules. The commissioner stressed the need to fix clear timelines for resolving all pending cases and to conduct regular reviews. She called for weekly monitoring of cases pending beyond deadlines in revenue courts and emphasised prioritising old and complex matters along with ensuring proper implementation of orders already passed. Officials were also directed to expedite case disposal by closely tracking progress at the tehsil level through video conferencing. A separate review of a special drive conducted from June 15 to June 20 to clear mutation and succession cases under Section 34 of the Uttar Pradesh Revenue Code, 2006, revealed 14,731 cases pending for less than 45 days and 8,273 cases pending for more than 45 days in Prayagraj, Kaushambi and Fatehpur. No data was received from Pratapgarh, following which an explanation has been sought from the additional district magistrate. Agarwal further instructed district magistrates to ensure regular and effective hearings with the involvement of district government counsels in both revenue and civil matters....