Haryana's Right to Service auto appeal system goes nat'l
Chandigarh, May 23 -- Haryana's Right to Service Commission's auto appeal system (AAS) has been recognised as a priority area for nationwide implementation under the second phase of the Compliance Reduction and Deregulation Initiative (CRDI). The CRDI is a nationwide reform led by the Union cabinet secretariat aimed at improving ease of living and ease of doing business. Presenting Commission's annual report for 2025-26, chief commissioner, Haryana Right to Service Commission, TC Gupta at a briefing on Friday said the Government of India has identified AAS as a priority area under deregulation reforms, with several states and union territories showing interest in adoption. An AAS WhatsApp Chatbot and mobile application were also launched by the chief commissioner on Friday.
"The Commission was requested to make a presentation to all the states and Union Territories which was delivered by me on February 11, 2026,'' the chief commissioner said. Gupta said that the presentation highlighted how AAS can improve ease of living and ease of doing business by reducing delays, cutting repeated visits and creating a clear digital record of service delivery. The session received encouraging responses from various States and UTs interested in adopting the system, he said. Gupta said that delegations have also visited Haryana to understand the AAS model. "A delegation from the National Centre for Good Governance (NCGG), led by director general of NCGG, Surendrakumar Bagde visited the Commission on July 29, 2025.
The Commission's 2025-26 annual report said that the SARAL platform received over 2.06 crore applications for notified services. Of these, about 1.95 crore applications (94.71%), were disposed of within the prescribed RTS timelines. Around 9.63 lakh applications were delayed and about 1.25 lakh were pending under process as on March 31, 2026. The chief commissioner said the role of the Commission was not limited to resolution.
Under the Haryana Right to Service Act it can recommend departmental action, suggest process re-engineering, recommend notification of new services or modification of existing notifications and impose penalties in appropriate cases....
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