India, May 22 -- LUCKNOW Despite the introduction of online appointment facilities, King George's Medical University (KGMU) continues to witness overwhelming crowds at its outpatient department (OPD), with hundreds of patients enduring hours-long waits in the sweltering heat.

A visit to the premier government-run medical institution reveals packed waiting areas and serpentine queues forming from the early morning hours. As temperatures soar across Uttar Pradesh, a massive influx of patients from neighbouring districts seeking specialized care has only intensified the daily crisis.

While KGMU has introduced online appointment facilities to reduce congestion, many patients remain either unaware of the system or unable to use it because of...