Mohali, Oct. 14 -- A night of sleeplessness in hotel rooms without working air conditioners has cost Country Inn & Suites by Radisson in Bathinda Rs.10,000 in compensation, with the Mohali district consumer disputes redressal commission holding the hotel deficient in service and guilty of unfair trade practice.

The commission, comprising president SK Aggarwal and member Paramjeet Kaur, passed the order, after two complainants alleged that the hotel staff failed to fix the air-conditioning during their stay on May 17, 2022. The complainants had paid Rs.13,000 for two rooms, according to the tax invoices placed on record.

According to the complaint, the guests returned to the hotel at around midnight and switched on the ACs, but the rooms...