India, March 14 -- In a major push to streamline grievance redressal for retired telecom employees, the department of telecommunications has initiated the process to open a dedicated sub-office of the principal controller of communication accounts (Pr CCA) in Srinagar.

The move follows the launch of the pensioners outreach programme in Ganderbal, where senior officials, led by Pr CCA (North Zone) Ashish Joshi and CCA (J&K) Raj Karan Verma, conducted door-to-door visits to meet BSNL pensioners and assess their welfare.

Key developments include setting up a new sub-office for which BSNL's J&K Circle has identified a suitable space in Srinagar. The office is expected to be operational shortly, pending final approvals.

Until the new office...