Mohali, July 18 -- The District Consumer Disputes Redressal Commission, Mohali, has held that a successful surgery alone does not absolve a hospital of its responsibility to maintain basic standards of hygiene, directing Cloudnine Hospital in Mohali to pay Rs.30,000 in compensation after finding that a new mother was served soup containing a piece of plastic and was provided with unhygienic amenities during her stay.

The commission partly allowed a complaint filed by Pratibha Kapoor, who had booked Cloudnine Hospital's "bundle of joy - c-section delivery deluxe package" for Rs.75,000 after a discount. While the commission found no medical negligence in the caesarean section or post-operative treatment, it held that the hospital had faile...