India, Sept. 1 -- Zomato has reportedly laid off around 250 staff members at its Hyderabad customer-support centre as it consolidates its remaining in-house support operations at its headquarters in Gurugram.

This move is not just about cutting the workforce. It also reflects how digital consumer platforms in India are evolving their enterprise support operations through centralised hubs, external vendor networks and automation.

The exact number and employment status of the affected workers vary across reports. The Economic Times reports that around 250 jobs are affected, while NDTV Profit places the number at approximately 240.

Moneycontrol reports that some affected workers were employed through third-party service providers. Zomato ...