India, Oct. 25 -- The role of the CIO is changing rapidly as AI, data and automation move closer to the heart of enterprise decision-making. For technology services companies, the role comes with another layer of complexity: the people consuming technology internally are often technologists themselves, while the work being done inside the enterprise can also become a reference point for customers.

In this conversation with Dataquest, Debashis Singh, CIO, Persistent Systems, talks about how the CIO role is evolving, why enterprise architecture matters as companies scale, the idea of becoming 'customer zero' for emerging technologies, Persistent's approach to AI and agentic systems, and what it takes to move AI beyond pilots and into produ...