India, April 4 -- Enterprise AI has moved quickly from ambition to experimentation and now execution. But in many organisations, the systems underneath still belong to an older era, one built for human operators, manual tickets and conventional IT workflows. That gap, between what AI can now do and what enterprise environments are actually ready to support, is where Kyndryl is placing its latest bet.

The company has launched Agentic Service Management, a new offering designed to help enterprises shift from traditional service operations to autonomous, intelligent workflows at scale. The approach combines a maturity model, structured assessments and implementation blueprints, with the aim of helping organisations adopt agentic IT service ...