India, July 6 -- Few leaders have shaped India's business process industry as fundamentally as Pramod Bhasin, Chairman, ICRIER, and Founder, Genpact. He is the recipient of the Dataquest Lifetime Achievement Award 2025. Bhasin helped build one of the earliest and most influential templates for process-led global delivery from India. At a time when the idea itself seemed improbable, he backed a model that would go on to redefine global business services and create an entirely new industry at scale.

What began as an experiment in back-office services evolved into a category with global reach, deep process capability and transformative employment impact. That journey gives Bhasin a vantage point that extends well beyond the formative years ...