India, June 25 -- Organisational silos that create friction in customer and employee journeys have long been a challenge for enterprises. Traditional automation still leaves a new recruit waiting days for a laptop to be provisioned, or a customer going through multiple conversations without resolution. Agentic AI offers a fundamentally different approach. It does not merely automate tasks; it reinvents how work gets done.

Picture a typical employee onboarding process. HR receives resumes, matches them to job requirements, shortlists candidates, schedules interviews and makes an offer. But the real friction begins after that. The new hire needs IT system access, a laptop and security clearances, each requiring approvals from different dep...