India, Sept. 9 -- For years, the healthcare AI conversation has centred on diagnosis. But as AI moves into hospital operations, software development, claims processing and patient services, its impact is increasingly being felt outside the clinical decision itself. The shift is changing how healthcare organisations build technology, manage workflows and connect patients with the services they need.

The next phase of healthcare AI is taking shape behind the scenes. Code repositories, discharge desks, call centres, claims departments and hospital operations are becoming part of the AI transformation.

"AI's role in healthcare has quietly expanded well beyond reading scans or flagging symptoms," says Surjeet Thakur, CEO of TrioTree Technolo...