India, Nov. 11 -- What happens when AI and voice automation storm into a traditionally-headcount-leaning sector like BPO? What gives resilience and hope to India's domestic BPO sector to survive and thrive even as global English BPO markets undergo massive disruption?

BPO industry may not fade but evolve in a new way from here on-the way Kartik Narayan observes it. He opines that AI adoption economics, with system costs relatively lower compared to human salaries, is allowing companies to double workforce capacity and cut costs, making human talent more economical for scale in India. Narayan, CEO, Apna, an end-to-end hiring platform offers more of his views of this changing industry landscape in this interview. As someone who heads a job...