New Delhi, Oct. 23 -- India's global capability centres (GCCs) could add 1 to 1.4 million net jobs by 2031, even as productivity gains from artificial intelligence (AI) remain below 15%, according to a report by Embark, a GCC setup and expansion services provider backed by Embassy Group.

The report, India GCCs in the AI Era, estimates that the workforce could grow from 2.3 million to 3.3 to 3.7 million by 2031. However, the projected growth will depend on companies expanding existing operations, setting up new centres and creating specialised roles, while automation reduces demand for some routine jobs.

The report draws on a survey of 100 GCC leaders, executive interviews and market data. It says 92% of surveyed leaders have moved beyon...