What banks and insurers can learn from retailers about AI visibility
South Africa, Nov. 10 -- According to the EY Global AI Sentiment Survey, AI adoption for personal finance has grown significantly across global markets. The research shows that nearly half (49%) of respondents have used AI to support savings and investment decisions in the past six months. Around 21% report using AI agents for financial product recommendations, and 18% say they use AI for budgeting, household finance management and trading support.
More importantly, a full 14% of respondents say they have "allowed AI to select financial services providers on their behalf, while 11% say they have deferred to AI to manage their finances with little or no human intervention".
Imraan Abrahams, senior SEO specialist at Incubeta described the...
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