South Africa, June 29 -- Taking place from 18 to 20 August 2026 at the Century City Conference Centre, the 14th edition of CEM Africa brings together senior CX leaders, enterprise decision-makers and solution providers for three days of practical insight, peer connection and buyer engagement under the theme Trust, Technology and the Human Future of CX in Africa.

As AI, automation and data reshape customer engagement, organisations across Africa are under pressure to improve efficiency without losing the human connection that drives loyalty. CEM Africa 2026 is designed to address exactly that challenge.

CEM Africa has become a key meeting point for the organisations shaping customer experience strategy across Africa and the partners help...