South Africa, March 27 -- Omission

In a ruling issued on 19 March 2026, the ARB determined that RocketNet's advertising for its Apollo 200 summer promotion breached Clause 4.2.1 of Section II of the Code of Advertising Practice. The Directorate found that the omission of a key condition - that the discounted offer was not available to existing customers - constituted a material omission likely to mislead consumers.

The complaint was brought by a customer who attempted to switch from a higher-tier package to the advertised Apollo 200 deal, only to be informed that the promotional pricing did not apply to existing users making package changes. The consumer argued that this limitation was not clearly disclosed in the advertising.

RocketNe...