AI's expertise paradox mustn't get lost in India's enthusiasm for AI diffusion across the country

New Delhi, June 22 -- There is a seductive promise at the heart of the artificial intelligence (AI) revolution. These tools, we are told, will democratize knowledge. The student in Chennai will have a... Read More

Why honesty is the best policy for IT service providers as AI reshapes client relationships

New Delhi, June 8 -- There is a problem that sits at the intersection of two things I have written about in this space: the fiduciary resilience that defines the best long-term client relationships in... Read More

From handshakes to algorithms: how machine-driven hard trust is reshaping business

New Delhi, May 25 -- The global economy runs on trust. But the way that trust is generated, priced and enforced is changing in ways that are becoming difficult to ignore. For much of the last century... Read More

A great code bloat is arising as AI turns managers into software programmers

New Delhi, May 11 -- The democratization of programming has arrived-as an artificial intelligence (AI) model prompt. The ability to command a machine was a specialized art, restricted to a class of en... Read More

How many AI models does a user need? The answer is beginning to emerge

New Delhi, April 27 -- In the past few years, the question most people asked about artificial intelligence (AI) has seemed deceptively simple: which model is best. By 2026, it had dissolved into somet... Read More

Gaps are emerging between AI's promise and delivery: Is there an opportunity in this for India's IT firms?

New Delhi, April 13 -- Technological revolutions have a familiar rhythm. First comes excitement, then investment, and then an awkward phase of reality refusing to cooperate with the narrative. Artific... Read More