India, June 22 -- As conversational AI moves from experimentation to enterprise deployment, voice has emerged as one of the most natural ways for people to interact with intelligent systems. Advances in large language models, speech recognition and real-time communications are transforming customer engagement, workplace productivity and digital experiences across industries. In an interview with Voice&Data,Ranga Jagannath, Senior Director, Growth at Agora, explores how voice AI has evolved beyond traditional IVRs, the challenges that still prevent truly human-like interactions and why emotional intelligence, low latency and robust security frameworks will shape the next generation of conversational technologies.

We have come a long way. ...