Cao Bang, July 12 -- One year into a two-tier local administration model, the northern mountainous province of Cao Bang has brought authorities closer to residents, improved service delivery and spurred socio-economic development in remote, disadvantaged and border areas.

Much of the population live in highland and hard-to-reach areas where access to technology remains scarce. Public service officials have been helping locals boost their digital skills using straightforward, practical, and easy-to-understand methods.

Nong Van Thuy, an officer at Kim Dong commune's Public Administration Service Centre, said he now handles professional duties while digitising documents, updating databases and coaching residents on using online public serv...