Can Tho, Aug. 16 -- Amid efforts to accelerate national digital transformation, localities in Can Tho city are integrating modern technologies into State administration. Beyond conventional software and online platforms, artificial intelligence (AI) is being incorporated into public administrative service processes, leading to tangible improvements in service of people and businesses.

AI "employees" delivering real results

At the Lai Hoa commune Public Administration Service Centre, residents have been pleasantly surprised to be welcomed by a special "employee" - a smart reception robot powered by AI, a virtual assistant, and an automated question-and-answer system.

Unlike conventional information kiosks, the robot can provide step-by-...