US Patent Issued to Zoom Communications on July 7 for "Predicting call volume using call volume data" (California, Illinois Inventors)

ALEXANDRIA, Va., July 7 -- United States Patent no. 12,676,930, issued on July 7, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Predicting call volume using call volume data" was invented by Davide Giovanardi (Stanford, Calif.) and Andrew Miller-Smith (Chicago).

According to the abstract* released by the U.S. Patent & Trademark Office: "A machine learning model (e.g., including a deep learning neural network) with learned embeddings is applied to time series data with associated metadata to obtain predictions of the time series value. For example, a call volume in a period of time may be predicted based on call volume data for a sequence of time bins in a window of preceding time. Time bins may be associated with respectiv...