US Patent Issued to Zoom Communications on April 14 for "Restricting media access by contact center agents during a user verification process" (Washington Inventors)

ALEXANDRIA, Va., April 15 -- United States Patent no. 12,602,509, issued on April 14, was assigned to Zoom Communications Inc. (San Jose, Calif.).

"Restricting media access by contact center agents during a user verification process" was invented by Jiawei Chen (Kirkland, Wash.) and Peng Su (Shoreline, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A contact center server enables a contact center engagement between a device of a contact center agent and a device of a contact center user. At some point during the contact center engagement, the contact center server restricts access by the device of the contact center agent to media from the device of the contact center user based on a request prompted t...