US Patent Issued to Zendesk on Sept. 29 for "Intent detection via masked models" (Portuguese, German Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,750,289, issued on Sept. 29, was assigned to Zendesk Inc. (San Francisco).

"Intent detection via masked models" was invented by Nichal Ashok Narotamo (Lisbon, Portugal), David Oliveira Aparicio (Oporto, Portugal), Mariana Sa Correia Leite de Almeida (Lisbon, Portugal) and Ines Jorge Pedro (Berlin).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure relates to predicting an intent associated with a support ticket. In one example, a method for predicting intents includes providing, as inputs to an intent model: the support ticket; and a set of one or more relevant intents associated with an organization associated with the support ticket...