US Patent Issued to Wells Fargo Bank on Aug. 4 for "Using compliance analysis to manage customer interactions" (New York Inventors)

ALEXANDRIA, Va., Aug. 5 -- United States Patent no. 12,699,849, issued on Aug. 4, was assigned to Wells Fargo Bank N.A. (San Francisco).

"Using compliance analysis to manage customer interactions" was invented by Manesh Saini (New York) and Omar Zeitoun (New York).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods may generally be used for managing customer interactions with employees of an institution. An example method may include detecting natural language used during at least one interaction of a customer with the institution. The example method may include determining whether the interaction complies with a compliance standard corresponding to customer interactions with the institution ba...