ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,748,785, issued on Sept. 29, was assigned to Voicemonk Inc. (Sunnyvale, Calif.).
"System to assist users of a software application" was invented by Jagadeshwar Nomula (Fremont, Calif.) and Vineel Yalamarthy (Rajahmundry, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A computer-implemented method for agent to agent communication is disclosed. The method comprises receiving a request from a user via a first virtual agent that represents the user; initiating a communication session between the first virtual agent and a second virtual agent representing a service provider to communicate a desired action of the request; and exchanging, by the first a...