US Patent Issued to Verizon Patent and Licensing on July 21 for "Emotionally-aware voice response generation method and apparatus" (Indian Inventors)

ALEXANDRIA, Va., July 21 -- United States Patent no. 12,688,863, issued on July 21, was assigned to Verizon Patent and Licensing Inc. (Basking Ridge, N.J.).

"Emotionally-aware voice response generation method and apparatus" was invented by Subham Biswas (Thane, India) and Saurabh Tahiliani (Noida, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for generating emotionally-aware audio, or voice, responses for a user interface of an application, such as an automated voice response application, are disclosed. In one embodiment, a method is disclosed comprising obtaining voice input from a user via an automated voice response user interface of an application, obtaining a textual representation of ...