US Patent Issued to Verint Americas on June 23 for "Employee experience score" (American, Irish Inventors)

ALEXANDRIA, Va., July 15 -- United States Patent no. 12,664,988, issued on June 23, was assigned to Verint Americas Inc. (Alpharetta, Ga.).

"Employee experience score" was invented by Joshua Feast (Weston, Mass.), Ali Azarbayejani (Carlisle, Mass.), John Kane (Dublin), Jorge Calzada (Needham, Mass.), Richard Brutti (Stow, Mass.), Kye Taylor (Castle Rock, Colo.), Assaf Pines (Needham, Mass.), Cristina Gorrostieta (Arlington, Mass.), Matt Roddy (Dublin) and Reza Lotfian (Revere, Mass.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for monitoring and improving emotional well-being of an employee are described. Stream of audio data corresponding to a call between an employee and a customer may be rece...