US Patent Issued to Verint Americas on July 28 for "Customer service staffing plan generation based on forecasted demand service goals" (American, British Inventors)

ALEXANDRIA, Va., July 28 -- United States Patent no. 12,694,356, issued on July 28, was assigned to Verint Americas Inc. (Alpharetta, Ga.).

"Customer service staffing plan generation based on forecasted demand service goals" was invented by Nicholas Mortimer (Sheffield, Great Britain), Scott Lindsay (Gregory, Mich.) and Jonathan Silverman (Palo Alto, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for providing benchmark-plans to a customer based on benchmark information, comprising receiving a customer-defined service goal and a demand forecast for the customer; generating, with a planner, a plan for achieving the customer-defined service goal based on the demand forecast; determining a bench...