ALEXANDRIA, Va., Oct. 27 -- United States Patent no. 12,777,015, issued on Oct. 27, was assigned to United Services Automobile Association (USAA) (San Antonio).
"Communication quality review" was invented by William Gerth (Boerne, Texas) and Patrick Freshwater (San Antonio).
According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods provide quality analysis related to member service representatives and interactions communicating with users. The systems and methods can generate an interaction quality score between a member services representative and a member by aggregating a tone score and an execution score based on the interaction data."
The patent was filed on Aug. 5, 2024, under Application No. 18...