US Patent Issued to United Services Automobile Association (USAA) on May 19 for "Automated task generation for augmenting electronic communications and task performance using machine learning" (Texas Inventors)

ALEXANDRIA, Va., May 19 -- United States Patent no. 12,632,870, issued on May 19, was assigned to United Services Automobile Association (USAA) (San Antonio).

"Automated task generation for augmenting electronic communications and task performance using machine learning" was invented by Kristopher Thomas Williams (Helotes, Texas) and Jess Gingrich (San Antonio).

According to the abstract* released by the U.S. Patent & Trademark Office: "During an electronic communication between a customer and a service representative, a computer system receives data representing the electronic communication. Further, the computer system provides the data to a machine learning system that is configured to generate a node graph based on the data. The node ...