US Patent Issued to United Services Automobile Association (USAA) on March 24 for "Automated proofing in interactive voice response" (Texas, Florida, Utah Inventors)

ALEXANDRIA, Va., March 24 -- United States Patent no. 12,587,598, issued on March 24, was assigned to United Services Automobile Association (USAA) (San Antonio).

"Automated proofing in interactive voice response" was invented by Gabrielle Diane Salazar (San Antonio), Dustin Bowen Bitter (Lehi, Utah), Mitzi Ruiz (San Antonio), Jeanie Graciela Lopez (San Antonio), Oscar Guerra (San Antonio), William Daniel Farmer (Carrollton, Texas) and Jennifer Marie Chandler-Bradley (Tampa, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "An authentication service proofs a user by identifying expected interactions and/or interaction characteristics of the user with an interactive voice response system. Specifically, duri...