ALEXANDRIA, Va., July 15 -- United States Patent no. 12,664,559, issued on June 23, was assigned to United Services Automobile Association (USAA) (San Antonio).
"System and method for proactive customer engagement experiences" was invented by Brian Smith (San Antonio) and Samantha Kameleonalani Sprague (Phoenix).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method and system of providing customer-specific information and guidance to insurance policyholders during claims processing. The information is created based on outputs from a claims complexity model, customer segmentation model, and claims service level objective (SLO) model. The resulting information is tailored to the individual policyholder and th...