ALEXANDRIA, Va., June 2 -- United States Patent no. 12,645,977, issued on June 2, was assigned to United Services Automobile Association (USAA) (San Antonio).
"MSR staffing using augmented analytics" was invented by Gregory D. Hansen (San Antonio), Andre R. Buentello (San Antonio), Ashley R. Philbrick (San Antonio), Jose L Romero Jr. (San Antonio), Reynaldo Medina III (San Antonio), Curtis M. Bell (San Antonio), Yevgeniy V. Khmelev (San Antonio), Stacy Huggar (San Antonio), Ruthie Lyle (Durham, N.C.), Victor Kwak (Frisco, Texas) and Jon D McEachron (Boerne, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods ingest extensive data regarding parties and contextual data to determine correla...