US Patent Issued to UiPath on July 7 for "Unified support framework for a contact center" (Washington Inventors)

ALEXANDRIA, Va., July 7 -- United States Patent no. 12,676,933, issued on July 7, was assigned to UiPath Inc. (New York).

"Unified support framework for a contact center" was invented by Palak Kadakia (Redmond, Wash.) and Ankit Saraf (Bellevue, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended...