US Patent Issued to U.S. BANCORP, NATIONAL ASSOCIATION on Feb. 24 for "Systems and methods for improved machine learning-based inbound call monitoring and response generation" (Minnesota Inventors)

ALEXANDRIA, Va., Feb. 24 -- United States Patent no. 12,562,169, issued on Feb. 24, was assigned to U.S. BANCORP, NATIONAL ASSOCIATION (Minneapolis).

"Systems and methods for improved machine learning-based inbound call monitoring and response generation" was invented by Dhivya Nagasubramanian (Plymouth, Minn.), Monika Bartulovic (Minneapolis), Katja Jeanneret (Chanhassen, Minn.), Andrea LeMaster (Forest Lake, Minn.), Nishanthini Ontivillu (Eagan, Minn.) and Anitha Perumalla (Cottage Grove, Minn.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for automated machine learning-based inbound call monitoring and structured response generation are disclosed. A server receives audio data of an in...