US Patent Issued to Twilio on May 26 for "Intelligence system for cloud-based communication platforms" (California Inventors)

ALEXANDRIA, Va., May 26 -- United States Patent no. 12,639,046, issued on May 26, was assigned to Twilio Inc. (San Francisco).

"Intelligence system for cloud-based communication platforms" was invented by Charlie Helin (Murrieta, Calif.), Amool Gupta (Berkeley, Calif.), Aymen Naim (Walnut Creek, Calif.) and Torsten Budesheim (Mill Valley, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method of intelligently handling routing requests in a computerized customer engagement environment is disclosed. Access to an API for processing a routing request in the customer engagement environment is provided. The API includes a handler for the routing request. The handler includes parameters for specifying a rou...