ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,705,396, issued on Aug. 11, was assigned to Twilio Inc. (San Francisco).
"Personal information redaction and voice deidentification" was invented by Ian Richard Lane (Sunnyvale, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A company may want to give access to voice conversations (e.g., a support call) to some users for review and analysis. However, the conversations may include personally identifiable information (PII), and the company wants to protect customer information while still allowing the use of the data. In one aspect, techniques are presented for receiving audio from the conversation and obtaining a redacted version of the audio, whi...