US Patent Issued to TTEC Digital on Sept. 8 for "Contact center adherence and compliance system" (Colorado, Texas Inventors)

ALEXANDRIA, Va., Sept. 8 -- United States Patent no. 12,732,571, issued on Sept. 8, was assigned to TTEC Digital LLC (Austin, Texas).

"Contact center adherence and compliance system" was invented by Dipesh S. Gandhi (Kyle, Texas), David Paul Johnson (Colorado Springs, Colo.) and Waheed Mohammed Abdul (Aurora, Colo.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for adherence and compliance of contact center agents, and more specifically to systems and methods of monitoring, identifying, and correcting deviations of contact center agents from ideal workflows and checklists. In one aspect, the system monitors agent-customer interactions and assesses adherence to compliance guidelines throug...