ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,749,488, issued on Sept. 29, was assigned to THE TRAVELERS INDEMNITY COMPANY (Hartford, Conn.).
"Digital assistance development system" was invented by Obaid Shaikh (Weatogue, Conn.), Ajay Srinivasulu (Manchester, Conn.), Madhavi Atluri (Glastonbury, Conn.) and Sandhya Narayanamoorthy (South Windsor, Conn.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method includes monitoring, by a digital assistance system, a voice-enabled communication session established as an exchange between two or more users through two or more user systems using one of a plurality of communication channels. The method also includes collecting input, by the digital assistanc...