US Patent Issued to The Toronto-Dominion Bank on June 9 for "Systems and methods for interaction analytics" (Canadian Inventors)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,651,596, issued on June 9, was assigned to The Toronto-Dominion Bank (Toronto).

"Systems and methods for interaction analytics" was invented by Michel Henault-Ethier (Montreal), Brendan Dunne (Saint-Lazare, Canada) and Christy Megan Nippard (Clarence-Rockland, Canada).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for recording and transcribing conversations in real-time. Sentiment analysis is performed on each utterance to determine both an intent of the conversation along with sentiment. Annotated transcripts are provided. A machine learning model may be used to augment sentiment analysis."

The patent was filed on Sept. 21, 2023, un...