US Patent Issued to T-Mobile USA on Sept. 1 for "Techniques for context-based call routing for support services" (Washington Inventors)

ALEXANDRIA, Va., Sept. 1 -- United States Patent no. 12,726,573, issued on Sept. 1, was assigned to T-Mobile USA Inc. (Bellevue, Wash.).

"Techniques for context-based call routing for support services" was invented by Antoine T. Tran (Bellevue, Wash.) and Emile Minh Tran (Sammamish, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques are described herein for providing for automatic routing of a call to an appropriate support unit. Such techniques may comprise receiving, from an automatic call distributor (ACD) component, first information about a call that is received at a call center from a user. The techniques may be performed at a routing engine based on information about the call. Upon receiv...