US Patent Issued to State Farm Mutual Automobile Insurance on Aug. 25 for "Enrichment of contact records with transfer data" (Illinois Inventors)

ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,719,824, issued on Aug. 25, was assigned to State Farm Mutual Automobile Insurance Co. (Bloomington, Ill.).

"Enrichment of contact records with transfer data" was invented by Darin A Smith (Le Roy, Ill.), Michael Scott Heihn (Normal, Ill.), Christopher Carroll (Bloomington, Ill.), Prashant G Hiremath (Normal, Ill.) and Ramalakshmi Kiran Kandury (Bloomington, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A contact record enrichment system receives contact records generated by a contact center platform in association with individual contacts handled by a contact center. If multiple contacts are part of a contact chain associated with the same custom...