ALEXANDRIA, Va., Nov. 3 -- United States Patent no. 12,783,563, issued on Nov. 3, was assigned to Sierra Technologies Inc. (San Francisco).
"Autonomous error correction of chat agents" was invented by Noah Ryan Shinn (San Jose, Calif.) and Rohith Manjamkuzhi Ravi (Brisbane, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system for autonomously correcting errors in chat agents is described herein. The system receives transcript of a conversation of queries from a user and responses provided from a first agent configured to provide responses with respect to an objective during the conversation. The objective is associated with a baseline framework for evaluating conversation efficacy. In response to d...