US Patent Issued to ServiceNow on July 14 for "Root cause and impact determination based on automated service identification" (Israeli Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,683,852, issued on July 14, was assigned to ServiceNow Inc. (Santa Clara, Calif.).

"Root cause and impact determination based on automated service identification" was invented by Vadim Dukhovny (Petah Tikva, Israel) and Robert Bitterfeld (Petah Tikva, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "An implementation may involve: obtaining a representation of a network event relating to a network, wherein the network enables operation of a plurality of services each involving one or more computing devices or software applications; obtaining information associated with the network event, wherein the information identifies one of the computing device...