US Patent Issued to ServiceNow on April 14 for "Hybrid request routing system" (Indian, American Inventors)

ALEXANDRIA, Va., April 15 -- United States Patent no. 12,603,823, issued on April 14, was assigned to ServiceNow Inc. (Santa Clara, Calif.).

"Hybrid request routing system" was invented by Vani Banaji (Santa Clara, Calif.), Philip Casini (Santa Clara, Calif.), Scott Rhodes (Torrance, Calif.), Adam Wesley Moguel (Santa Clara, Calif.), Balaji Cuttackam (Hyderabad, India), Chinmayee Nagaraju (Santa Clara, Calif.), Gaurav Goyal (Santa Clara, Calif.) and Nidhi Srinivas (Hyderabad, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Persistent storage contains a state machine for a request routing process and a plurality of requests related to the request routing process. One or more processors are configured to ...