US Patent Issued to Salesforce on Oct. 27 for "Supplemental word selection and insertion in automated voice calls" (California Inventors)

ALEXANDRIA, Va., Oct. 27 -- United States Patent no. 12,776,301, issued on Oct. 27, was assigned to Salesforce Inc. (San Francisco).

"Supplemental word selection and insertion in automated voice calls" was invented by Liang Xie (Los Altos, Calif.) and Aaron Chan (San Ramon, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method receives audio data from a call. Services are performed to process the audio data to automatically generate a response, wherein the services include converting the audio data to input text, inputting the input text into a model to automatically generate a text response, and converting the text response to an audio response. Supplemental words are selected based on the input te...